Accessibility Statement

Our Commitment to Accessibility

CubanBox is committed to providing a digital experience that is inclusive, usable, and accessible to the widest possible audience, including individuals with disabilities. We serve families sending essential food, medicine, and personal products from Miami to their loved ones in Cuba, and we believe every customer should be able to access information about our shipping services, boxes, prices, promotions, permitted products, online ordering, payment, tracking, and home-delivery services.

Accessibility is a continuing effort, and we are actively working to improve the accessibility of our website on an ongoing basis.

Measures We Take to Support Accessibility

CubanBox takes the following measures in its ongoing effort to make its website more accessible:

• We consider recognized accessibility principles, including the Web Content Accessibility Guidelines (WCAG), when designing, building, and updating our website.
• We work toward alignment with the applicable success criteria of WCAG 2.2 at Levels A and AA as a guiding standard for our ongoing improvements.
• We review website content, navigation, and functionality on a recurring basis to identify and address accessibility barriers.
• We consider accessibility when adding or updating content, features, and third-party services.

We describe these as goals and ongoing efforts. Because our website is regularly updated and includes third-party content, we cannot guarantee that every page or feature fully conforms to a particular standard at all times, but we are committed to continuous improvement and to promptly addressing accessibility issues that are brought to our attention.

Accessibility Features We Work to Provide

As part of our ongoing efforts, we work to support:

• Clear, consistent, and logical website navigation and page structure.
• Keyboard-accessible menus, links, buttons, and controls.
• Visible keyboard-focus indicators.
• Descriptive alternative text for meaningful images.
• Clearly identified links, buttons, and calls to action.
• Readable typography and sufficient color contrast.
• Browser zoom and text-resizing support.
• Clearly labeled form fields, instructions, and error messages.
• Accessible product, service, pricing, and promotional information.
• Captions, transcripts, or alternatives for applicable multimedia content.
• Compatibility with commonly used browsers, mobile devices, screen readers, and other assistive technologies.

Shipping and Service Information

We work to make information about our services accessible to all visitors, including information about package shipments from Miami to Cuba; available box sizes and prices; permitted food, medicine, personal-care products, clothing, shoes, toys, and other items; items that may not be accepted; prepacked and ready-to-order boxes; current promotions; package preparation and maritime transportation; distribution and home delivery in Cuba; online ordering and payment; shipment tracking; and customer-service assistance.

Customers who need help reviewing this information, selecting a box, understanding prices, placing an order, making a payment, submitting recipient information, or checking a shipment may contact us directly using the information below, and we will assist them.

Alternative Methods of Access and Service

If any content or function on our website is not accessible to you, or if you prefer another way to do business with us, we provide alternative methods of access at no additional cost. You may contact us by telephone, WhatsApp, or email for assistance with reviewing services, selecting a box, understanding pricing, placing an order, making a payment, submitting sender or recipient information, tracking a shipment, or any other information or service available on our website.

Upon request, our team will make reasonable efforts to provide the information or complete the transaction through an accessible alternative method of communication.

Third-Party Content and Services

Some features of our website may be provided or operated by independent third parties, such as payment processors, communication platforms including WhatsApp, shipment-tracking tools, maps, embedded media, and external forms or websites. We encourage our third-party providers to deliver accessible experiences, but we do not control and are not responsible for the accessibility of content or services operated by others. If you have difficulty accessing a third-party feature connected to our website, please contact us and we will make reasonable efforts to provide the information or assistance through an alternative method.

Feedback and Requesting Assistance

We welcome your feedback on the accessibility of the CubanBox website. If you encounter an accessibility barrier, or need assistance obtaining any information or service, please contact us:

CubanBox — Miami, Florida, USA
Telephone and WhatsApp: +1 (786) 660-2386

To help us respond effectively, please include, when possible: the page, form, product, or feature involved; a description of the difficulty you experienced; the assistance or information you are requesting; your preferred method of communication; and the browser or assistive technology you are using.

We aim to respond to accessibility feedback and requests for assistance within 3–5 business days. We take all accessibility communications seriously and will make reasonable efforts to provide the requested information or resolve the issue promptly.

Ongoing Accessibility Efforts

Digital accessibility is an ongoing responsibility. We continue to evaluate our website, content, technology, internal procedures, and third-party services to identify opportunities for improvement, and we remain committed to supporting an inclusive experience for the families and communities we serve.

Updates to This Statement

We may update this Accessibility Statement from time to time to reflect changes to our website, services, accessibility practices, technology, or applicable standards. The date at the top of this page reflects the most recent update.